The information in this document describes connection problems encountered when trying to connect to the Data Center via an ISP such as Microsoft Network (MSN).

Backups and Laptop Power Management Issues

The information in this document describes issues regarding Laptop computers

Modem Connection is Made, Network Connection is Not

The information in this document describes the case where the modem dials to the Internet, but is unable to establish contact with the other modem.

Error: No connection detected

The information in this document discusses the error message received when a connection cannot be detected.

Error: LAN Internet Connection not detected

The information in this document discusses the "LAN Internet connection not detected" error.

Error: TCP/IP not installed

The information in this document discusses the "TCP/IP not installed" error.

Unable to Install a Backup Account Over a LAN

The information in this document describes configuring non-SOCKS firewall proxies to permit installation of a backup account over a LAN. Use this procedure if you are receiving a "No network connection detected" error when attempting to connect to the Data Center over a LAN.

Troubleshooting Connections Through Novix Firewalls

The information in this document describes using Novix firewalls with the Agent.

Error: Cannot open phone book file

The information in this document discusses the "Cannot Open the Phone Book File" error.

Error: Port disconnected due to hardware failure

The information in this document discusses the "Port disconnected due to hardware failure" error.

Error: Port disconnected by the remote computer

The information in this document discusses the "Port disconnected by the remote computer" Agent error.

Error: Port is already open

The information in this document describes the "Port is already open" error message.

Error: File 'name' could not be restored successfully

The information in this document describes the "File could not be restored successfully" error message.

Error: File restore failed - 'file' could not be created

The information in this document describes the "File restore failed - could not be created" error message.

Swapping Primary and Secondary Data Center Assignment

The information in this document describes the process of changing the primary Data Center server assignment for an account.

SOCKS-Compliant Firewall Proxies

The information in this document discusses troubleshooting SOCKS-Compliant firewall proxy settings.

Error: Timeout waiting for server response

The information in this document describes the "Timeout waiting for server response" error message.

Unable to Dial Out

The information in this document describes the problem where the Agent is unable to dial out.

Error: Unable to restore list of files backed up

The information in this document describes the "Unable to restore list of files backed up" error message.

WSAE Error Messages

The information in this document describes the WSAE error messages.