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Account Installed on More Than One Computer
This document provides a solution for the error, Account Installed on More Than One Computer.
Agent Cannot Retrieve or Back Up Files When a Password is Required
This document includes information regarding an issue in reinstalling the Data Center and Support Center software.
Agent Database Rebuild Fails When Account Password Used
The information in this document describes the problem of an Agent database rebuild failing when an account password is used.
Agent Not Available to All Users on Windows NT, 2000 and XP
This document describes a known issue about Agent system tray startup link file being saved to the default user profile instead of the "Allusers" profile. Includes a recommended workaround.
Backups and Laptop Power Management Issues
The information in this document describes issues regarding Laptop computers.
Emails with attachments backing up in Draft Mode
Iron Mountain Digital has identified a problem involving the Agents for Connected Version 7.5.3 Hotfix 6 (HF6) and Connected Backup Versions 8.2 Service Release 1 (SR1) and 8.2 Service Release 1 Hotfix 1 (SR1HF1).
Expected Agent Behavior with Microsoft Outlook 2007
This document describes the Microsoft Outlook 2007 email optimization issue with Connected DataProtector/PC 7.x and Connected Backup/PC 8.0, 8.1.
Files Removed from Files.DB
There is a potential issue with Agents that have been up upgraded to version 7.1.5 in which file path information in the Agent database becomes inconsistent with the same information in the Data Center database. The result is that the Agent does not display the affected files in Retrieve View or during a Heal even though the files are available for retrieve from the Data Center. This document explains how to identify affected accounts and how to resolve the issue.
Error: File 'name' could not be restored successfully
The information in this document describes the "File could not be restored successfully" error message.
Error: File restore failed - 'file' could not be created
The information in this document describes the "File restore failed - could not be created" error message.
Error: Unable to restore list of files backed up
The information in this document describes the "Unable to restore list of files backed up" error message.
Heal Best Practices 7.x
This document explains the best practices for the Heal functionality of the DataProtector/PC version 7.x Agent.
Installing Dial-Up Networking on a Computer Configured for a LAN
This document describes the warning message sometimes displayed when using Dial-Up Networking on a computer that is on a LAN.
Modem Check for Windows Users
The information in this document includes a procedure to check if the modem is working properly.
Moving a Version 6.1 - 7.5 PC Agent Account to Another Computer
This document describes moving a version 6.1 - 7.5 PC Agent account to a different computer
Moving the Agent to a Different Computer without Account Recovery
The information in this document describes how to move the Agent to a different computer without using the account recovery process.
Password Prompting Occurs When Microsoft Outlook Files are not Password Protected
The information in this document includes troubleshooting information to resolve the issue when the Agent when it prompts for a password for Microsoft Outlook files that are not password protected.
Recovering an Account That's Registered Through Ticketing
This document explains how to recover an Agent account that initially registered using ticketing.
Recovering a Version 6.1 - 7.5 PC Agent Account
This document explains how to recover a version 6.1 - 7.5 PC Agent account that initially registered using a standard registration code and password pair.
Recovering Agent Databases after a Lost Connection
The information in this document discusses rebuilding the Agent databases after a losing the connection to the Data Center during a back up.
Saving Passwords in a Windows 95/98 Connectoid
The information in this document discusses how to save your ISP connectoid password so that the Agent can backup without interruption.
Scan of Snapshot Folder Can Cause Antivirus Software Error
This document describes a known issue about Symantic AntiVirus 9 software having problems scanning the snapshot directory that the Connected DataProtector/SV Agent creates during a backup.
Swapping Primary and Secondary Data Center Assignment
This document describes the process of changing the primary Data Center server assignment for an account.
Troubleshooting Dial-Up Connection Problems
The information in this document includes troubleshooting information for Agent connection problems.
Unable to Install a Backup Account Over a LAN
The information in this document describes configuring non-SOCKS firewall proxies to permit installation of a backup account over a LAN. Use this procedure if you are recieving a "No network connection detected" error when attempting to connect to the Data Center over a LAN.
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