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Command Line Upgrades not successful from 8.x to 8.2 SR2
Iron Mountain Digital has identified a problem involving the command line upgrade process when upgrading from Connected Backup 8.x to Connected Backup 8.2 Service Release 2 (SR2).
Connected EmailOptimizer Best Practices for Lotus Notes
This document describes the software requirements and the best practices for Connected® EmailOptimizer® with the version 7.x and version 8.x Agent for IBM® Lotus Notes®.
Connected EmailOptimizer Best Practices for Microsoft Outlook
This document describes several procedures and best practices for the Connected EmailOptimizer functionality of the version 7.x and 8.x Agent for Microsoft Outlook.
Emails with attachments backing up in Draft Mode
Iron Mountain Digital has identified a problem involving the Agents for Connected Version 7.5.3 Hotfix 6 (HF6) and Connected Backup Versions 8.2 Service Release 1 (SR1) and 8.2 Service Release 1 Hotfix 1 (SR1HF1).
Expected Agent Behavior with Microsoft Outlook 2007
This document describes the Microsoft Outlook 2007 email optimization issue with Connected DataProtector/PC 7.x and Connected Backup/PC 8.0, 8.1.
Filter Driver Is Not Working Correctly in Connected Backup Version 8.2 SR2
You must read this article before you install Connected Backup Version 8.2 SR2.
Installation Command-Line Options and Parameters
This document describes the options and parameters you can use with the Installation command-line interface.
java.net.ConnectException: Connection refused: connect
Describes the java.net.ConnectException: Connection refused: connect error
Moving a Server Agent Account to Another Computer
This document describes moving a Server Agent account to a different computer.
Moving a Version 6.1 - 7.5 PC Agent Account to Another Computer
This document describes moving a version 6.1 - 7.5 PC Agent account to a different computer
Moving a Version 8.0 or Later Agent Account to Another Computer
This document describes moving a version 8.0 or later PC Agent account to a different computer.
Password Prompting Occurs When Microsoft Outlook Files are not Password Protected
The information in this document includes troubleshooting information to resolve the issue when the Agent when it prompts for a password for Microsoft Outlook files that are not password protected.
Recovering a Server Agent Account
This document explains how to recover a Server Agent account that initially registered using a standard registration code and password pair.
Recovering a Version 6.1 - 7.5 PC Agent Account
This document explains how to recover a version 6.1 - 7.5 PC Agent account that initially registered using a standard registration code and password pair.
Recovering a Version 8.0 or Later Agent Account
This document explains how to recover a version 8.0 or later PC Agent account.
Scan of Snapshot Folder Can Cause Antivirus Software Error
This document describes a known issue about Symantic AntiVirus 9 software having problems scanning the snapshot directory that the Connected DataProtector/SV Agent creates during a backup.
Swapping Primary and Secondary Data Center Assignment
The information in this document describes the process of changing the primary Data Center server assignment for an account.
Supported Languages
This document lists, by Agent version, the languages in which the Agent user interface is available.
Unable to Install a Backup Account Over a LAN
The information in this document describes configuring non-SOCKS firewall proxies to permit installation of a backup account over a LAN. Use this procedure if you are recieving a "No network connection detected" error when attempting to connect to the Data Center over a LAN.
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