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Version(s): Connected Backup/PC 8.2 SR2
Component(s): Agent, Command Line Upgrade
Last updated: October 2, 2008
Document number: 1921
Iron Mountain Digital has identified a problem involving the command line upgrade process when upgrading from Connected Backup 8.x to Connected Backup 8.2 Service Release 2 (SR2). The following behaviors are seen:
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Upgrade is successful but with an incorrect account number (all zeros)
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Upgrade is successful but creates a new account
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Upgrade Fails with no warning
Iron Mountain Digital is attempting to determine a resolution to this issue. Iron Mountain suggests using the Central Administration functionality in Support Center or Account Management to upgrade accounts from 8.x versions to 8.2 SR2. To upgrade your 8.x accounts to 8.2 SR2, complete the following steps:
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In Support Center, select the community name for that account.
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Select Configurations to display the Configurations Summary pane.
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Select Use Central Administration to upgrade Agent versions checkbox.
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Select Save and Deploy.
The Agent Configurations in use can be modified to use the 8.2 SR2 Agent Version, and the upgrade will automatically occur for your users during the next backup.
If you have any questions or concerns, please contact support at corporatesupport@ironmountain.com. We will be glad to speak with you and answer any questions you might have regarding this notification.
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