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Version(s): Connected Backup/PC 8.2
Component(s): Support Center, Account Management Website
Last updated: July 25, 2007
Document number: 1683
This document includes a procedure to upgrade Support Center or the Account Management Website when either of those applications is located on a Web server separate from the Data Center server. Those applications could be installed on the same Web server, or on separate Web servers.
Before you can upgrade Support Center or the Account Management Website to version 8.2, you must first upgrade the Data Center to version 8.2.
You do not have to perform this procedure if Support Center or the Account Management Website is located on the Data Center server. In that case, the upgrade to Support Center or the Account Management Website upgrade would have been completed during the Data Center server upgrade procedure. You can go to part 2 of this procedure to verify the upgrade of the Web applications.
However, the first part of this procedure is required to upgrade Support Center or Account Management Website if those applications are located on a server other than the Data Center server.
Upgrading Support Center or Account Management Website
If you have not already done so, log on to the Web server with a Windows account with administrative privileges. Make sure all Data Center applications are closed, including Support Center and Account Management Website. Run setup.exe from the download location on the server’s local disk (not from a network). Follow the Setup wizard step by step. If questions arise as to how to proceed with any step, click the Help button on the window for specific information on that stage of the process.
After an upgrade from version 7.x Support Center to version 8.2, a new Configurations node appears for each community. You use this node to create PC Agent configurations and PC with Server Option Agent configurations for Connected Backup version 8.2 Agents. Version 8.x and later PC Agent configurations also appear under the Configurations node. Version 7.5.x and earlier PC Agent configurations appear under a Legacy PC Configurations node. Version 2.5.x Server Agent configurations appear under a Legacy Server Configurations node.
Verifying a Successful Upgrade
Follow the steps below to verify that the upgrade was successful:
- On a computer other than the Support Center Web server, open a Web browser and connect to:
http://servername/supportcenter/ or
https://servername/supportcenter/ if SSL is used
Where servername is the name of the server on which you just upgraded Support Center.
- Verify that the Support Center login screen displays. Also, verify the correct version at the bottom of the screen.
- Log in to Support Center and look up a user account to verify proper functionality.
- Expand the Legacy PC Configurations node, and verify that the version 7.x Agent configurations and their components appear as expected. Also, click the Legacy PC Configurations node and confirm that any existing 6.x and 7.x Agent configurations appear on the Legacy PC Agent Configuration Summary page.
- On a computer other than the Account Management Website server and on which an Agent is not installed, open a Web browser and enter the registration URL of the Account Management Website.
- Use the Account Management Website to register a new account, and then download and install an Agent on that computer.
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