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Agent Version(s): Connected Backup/PC 8.0 - 8.1
Component(s): Agent
Last updated: April 26, 2006
Document number: 1425
This document describes moving a Connected Backup/PC Version 8.0 or later Agent account to a different computer. There are separate documents that describe how to move a Server Agent account or Legacy PC Agent account.
Description of the Problem
If a user's computer is replaced by another computer, you can transfer the user's account to the new computer. This transfer provides access to all of the data previously backed up from the prior machine.
Note: If the Agent performs Full System backups, this procedure should NOT be used to move the account to a different operating system. With Full System backup, it is recommended that the user start a new account for the new computer if changing operating systems.
Procedure
- Remember that a backup account must only be used on one computer at a time. We recommend removing the Agent from the old machine using Add/Remove Programs from the Control Panel.
- Follow the procedures for Recovering an Account.
- After you recover the Agent to a new computer, a Move Backup Account? pop-up window opens when you attempt your first backup from the new computer. Click Yes to change the name of the computer associated with the account to the new computer name.
Once the account is moved, users can no longer perform backups from the old computer. In the event that a user incorrectly moves an account to a new computer, a Support Center technician can use the Allow Computer Name Change tool to delete the computer name associated with the account; the next time an Agent attempts to perform a backup for that account, the Agent presents the Move Backup Account? pop-up window so that the user can move the account to the computer performing the backup.
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