|
May 18, 2011
Re: End of Life Notice for Legacy Licensed Data Centers and Agents
Dear Valued Customer,
In order to better meet your data protection needs, Iron Mountain is currently developing Version 9.0 of Connected Backup (“Version 9.0”) to:
- Reduce the Agent’s use of computer resources during file backups and retrieves.
- Make the Agent easier to use.
- Make it easier for administrators to manage Agents and configurations.
Iron Mountain’s policies provide for the support of two major versions of Connected Backup. Because of this, Iron Mountain wants you to know that it has started the End-of-Life (EOL) process for licensed customers using Version 6.2 SP3 and Version 7.x of Iron Mountain’s Connected Backup Data Center and Agent (“Legacy Products”). This letter explains how to upgrade your Legacy Products.
Iron Mountain recommends that you upgrade your Legacy Data Centers and Agents to the latest 8.x version of Connected Backup before December 31, 2012. After December 31, 2012, Iron Mountain will no longer support Legacy Data Centers and Agents. Please note that Iron Mountain will continue to support all versions of Connected Backup 8.x after December 31, 2012.
To upgrade to version 9.0 of Connected Backup, you must upgrade your Data Centers to the 64-bit version of Connected Backup. Migrating from 32-bit configurations to 64-bit configurations is available only with Connected Backup version 8.5.x or later. If you are running a Connected Backup version 8.4 or earlier Data Center, you must upgrade to version 8.5.x or later before migrating to a 64-bit configuration.
|
Version
|
32-bit
|
64-bit
|
Upgrade from 32-bit to 64-bit
|
|
8.4.x and earlier
|
X
|
|
|
|
8.5.x and later, until 9.0
|
X
|
X
|
X
|
|
9.0
|
|
X
|
|
For more information about upgrading your Data Center to a 64-bit platform, see the Upgrading the Data Center guide on the Digital Resource Center. This guide can be found at the following link:
http://digitalresourcecenter.ironmountain.com/
data-protection/connectedbackup/pc8_5/
documentation/manuals/CB-85-DC-Upgrade.pdf
Effective immediately, Iron Mountain no longer offers seat licenses for Legacy Products to new customers. Existing customers can purchase Legacy Product seat licenses until July 1, 2011. After that date, we will not accept Legacy Product orders, and we will remove the installation files for Legacy Products from the Digital Resource Center. After July 1, 2011, if you require a Legacy Product installation file to recover from a server disaster, you must contact Support for the installation file.
Please refer to the following transition timeline:
|
Date
|
Event
|
|
May 18, 2011
|
End-of-Life Announcement for Legacy Products.
|
|
May 18, 2011
|
End-of-Sales of Legacy Products seat licenses for new customers.
|
|
July 1, 2011
|
End-of-Sales of Legacy Product seat licenses for existing customers.
|
|
December 31, 2012
|
End-of-Support for Legacy Products.
|
What do I need to do?
How to Determine Your Data Center Version
To determine the version of your Data Center, complete the following steps:
- Start the Data Center Management Console (DCMC), and then in the left menu, expand your Data Center.
- If the version of the service starts with a 6 or 7, you are running a Legacy Data Center, and you need to upgrade your Data Center servers and Agents to version 8.x.
- If the version of the service starts with 8, you do not need to upgrade your Data Center, but you may still have Agents running a Legacy version of Connected Backup.
For more information about upgrading your Data Center to version 8.x, see the Upgrading the Data Center guide on the Digital Resource Center. This guide can be found at the following link:
http://digitalresourcecenter.ironmountain.com/
data-protection/connectedbackup/pc8_5/documentation/
manuals/CB-85-DC-Upgrade.pdf
How to Determine Your Installed Agent Versions on Version 8.x Data Centers
On a version 8.x Data Center, to determine if you have any Legacy Agents in use, complete the following steps.
1. Log in to the Support Center using a technician ID that has the Run Reports permission.
2. In the left menu, examine the entries for your community. If the list of entries does not include Legacy PC Configurations, you do not have any version 7.x Agents on your Data Center, and you can ignore this notification.
3. Create a report using the Agent Version and Configuration by Account report template.
The report displays every account in a community, including the version of the currently installed Agents.
If you identify accounts that use a Legacy Agent, upgrade these Agents to the latest 8.x Agent version. For information about how to upgrade your Agents, select from the following guide for the Agent version you are moving your users to:
Remember, to ensure that you can continue to receive support for all of your installed Agents, you must upgrade all of your Data Centers and Agents to Connected Backup version 8.x or later by December 31, 2012.
To have Iron Mountain upgrade your Data Center or Agents for you, please contact your Iron Mountain Account Representative to discuss pricing and options.
If you require the use of a Legacy Product due to your use of customized applications or scripts, including integration into a separate product or process, please contact your Iron Mountain Account or Support Representative to discuss ways in which a version 8.x Connected Backup product can meet your needs.
Who can answer my questions?
We are glad to speak with you and answer any questions that you might have regarding this announcement. If you have any questions or concerns, please contact Support using one of the following methods:
Email
connectedsupport@autonomy.com
North America
1-855-288-6778
1-508-808-7629
Outside North America
+49 6102 882 88 55
Note: This notification is intended for customers backing up to Iron Mountain Data Centers. Additionally, if your contract with Iron Mountain specifies a different notification period, this notification shall serve as notice under your contract with Iron Mountain.
Please do not reply to this email address, as it is not being monitored. Send responses or comments regarding notification emails to connectedsupport@autonomy.com. Due to the nature of the information that these notifications contain, Support recommends that you continue to receive these notification emails. However, to opt out, send your request to connectedsupport@autonomy.com.
April 7, 2011
Subject: End of Life Notice for Legacy Subscription Agents
Dear Valued Customer,
In order to better meet your data protection needs, Iron Mountain is currently developing Version 9.0 of Connected Backup (“Version 9.0”) to:
- Reduce the Agent’s use of computer resources during file backups and retrieves.
- Make the Agent easier to use.
- Make it easier for administrators to manage Agents and configurations.
In anticipation of the Version 9.0 release of Connected Backup, Iron Mountain wants you to know that it has started the End-of-Life (EOL) process for subscription customers using Version 6.2 SP3 and Version 7.x of Iron Mountain’s Connected Backup Subscription Agent (“Legacy Subscription Agent”). This letter explains how to upgrade your Legacy Subscription Agents.
Iron Mountain is targeting the release of Version 9.0 of Connected Backup for April, 2012. Version 9.0 is not compatible with Legacy Subscription Agents. After March 31, 2012, Iron Mountain will no longer support Legacy Subscription Agents.
To prepare our Connected Backup subscription servers for the release of Version 9.0, Iron Mountain is requiring that you upgrade all Legacy Subscription Agents to Version 8.5 or later by March 31, 2012. Please note that all versions of 8.x Subscription Agents will be able to backup to and retrieve from the Version 9.0 Connected Backup subscription servers.
Additionally, effective immediately, Iron Mountain no longer offers Legacy Subscription Agents. Iron Mountain Channel partners will be able to sell Legacy Subscription Agents to their customers until May 7, 2011. After that date, we will not accept Legacy Subscription Agent orders.
Please refer to the following transition timeline:
|
Date
|
Event
|
|
April 7, 2011
|
End-of-Life Announcement for Legacy Subscription Agents.
|
|
April 7, 2011
|
End-of-Sales of Legacy Subscription Agents for new and existing customers (except Channel Partners).
|
|
May 7, 2011
|
End-of-Sales of Legacy Subscription Agents for Channel Partners.
|
|
March 31, 2012
|
Deadline to upgrade Legacy Subscription Agents to Version 8.5 or later.
|
|
April 2, 2012
|
End-of-Support for Legacy Subscription Agents.
|
What do I need to do?
To determine if you have any Legacy Subscription Agents in use, complete the following steps:
- Login to the Support Center as a technician who has the rights to run reports.
Note: If your Connected Backup accounts are on the AB or GH subscription servers, login to the corresponding Report Server.
- Create a report using the Agent Version and Configuration by Account report template.
The report displays every account in a community, including the version of the currently installed Subscription Agents.
If you identify accounts that use the Legacy Subscription Agent, upgrade these Agents to Version 8.5 Subscription Agents or later. For information about how to upgrade Agents, see the appropriate Installing Agents guide for Mac or PC on the Digital Resource Center at
http://digitalresourcecenter.ironmountain.com
/data-protection/connectedbackup/pc8_5/
documentation /index.asp.
Chapter 3, “Upgrade,” describes the different methods that you can use to upgrade your Connected Backup Agents to the latest version. Remember, you must complete this upgrade by March 31, 2012.
To have Iron Mountain upgrade your Agents for you, please contact your Iron Mountain Account Representative to discuss pricing and options.
If you require the use of a Legacy Subscription Agent due to your use of customized applications or scripts, including integration into a separate product or process, please contact your Iron Mountain Account or Support Representative to discuss ways in which a Version 8.5 or later Subscription Agent can meet your needs.
Who can answer my questions?
We are glad to speak with you and answer any questions that you might have regarding this announcement. If you have any questions or concerns, please contact Support using one of the following methods:
Web Portal
www.ironmountain.com/support/webportal
Email
corporatesupport@ironmountain.com
Phone
In North America
1-508-808-7629 or 1-800-675-5971
Outside North America
+49 6102 882 88 55
Note: This notification is intended for customers backing up to Iron Mountain Data Centers. Customers who run their own Data Centers will receive a separate notification. Additionally, if your contract with Iron Mountain specificies a different notification period, this notification shall serve as notice under your contract with Iron Mountain.
Please do not reply to this email address, as it is not being monitored. Send responses or comments regarding notification emails to corporatesupport@ironmountain.com. Due to the nature of the information that these notifications contain, Support recommends that you continue to receive these notification emails. However, to opt out, send your request to corporatesupport@ironmountain.com.
Date: November 5, 2010
Subject: Announcing End of Life for Heal Feature
Dear Connected Administrator:
Iron Mountain Digital plans to remove the Heal function from Connected® Backup for PC. This Customer Notification contains important information about the affected releases and support information.
Background
Occasionally, Iron Mountain Digital reviews product features support in light of changing technologies and markets. To that extent, Iron Mountain will remove the Heal feature after the Q4 2010 release of Connected® Backup 8.5.
If you use the Microsoft® Windows® platform, we strongly encourage you to leverage the system restore utilities in Windows 7 to replace the Heal feature in the Connected Backup product line. The current release of Connected® Backup, version 8.4, supports Windows 7.
What does this mean?
If you use an older version of Connected® Backup, the end of life of Heal commences when those versions reach end-of-life and end-of-support. For example, if you use version 8.4 and Heal is a feature of that release, but Iron Mountain has not announced end of life for v 8.4., we will continue to support you until we retire the release.
Questions?
If you have any questions about this End of Life Announcement, please contact Connected® Backup Corporate Support at one of the following numbers:
North America
1-508-808-7629
(800) 675-5971
Outside North America
+49 6102 882 88 55
Best Regards,
Iron Mountain Corporate Support
120 Turnpike Road
Southborough, MA 01772
Please do not reply to this email address, as it is not being monitored . All responses or comments regarding notification emails should be sent to corporatesupport@ironmountain.com. While not recommended due to the nature of information these updates contain, requests to opt out of these notification emails should be sent to corporatesupport@ironmountain.com.
|
