Customer Notification
March 31, 2011
Version 8.5.1 of Connected®Backup is now available for download.
Version 8.5.1 of Connected Backup includes the following items:
- Connected Backup for Mac® Agents can back up and retrieve Microsoft® Office® 2011 files, including Microsoft Outlook® 2011 email files.
- Connected Backup for PC Agents can back up and retrieve IBM® Lotus Notes® 8.5.2 email files using Connected EmailOptimizer®.
Version 8.5.1 of Connected Backup is an Agent-only release that consists of updated Agents for the Windows® and Mac operating systems.
For more information about the enhancements and issues addressed in this version of the product, see the product Release Notes.
What do I need to do?
To download the installation software for version 8.5.1 of Connected Backup, visit the Iron Mountain Digital Resource Center at http://digitalresourcecenter.ironmountain.com.
Who can answer my questions?
We are glad to speak with you and answer any questions that you might have regarding this notification. If you have any questions or concerns, please contact Support using one of the following methods:
Web Portal
www.ironmountain.com/support/webportal
Email
corporatesupport@ironmountain.com
Phone
In North America
1-508-808-7629 or 1-800-675-5971
Outside North America
+49 6102 882 88 55
March 19, 2011
Version 3.7 of Digital Record Center® for Compliant Messaging is now available.
This version includes the following new Supervision Service features:
- Support for up to 50 email identifiers.
- Highlighting of the email identifier that causes the Supervision Service to flag an email for review.
For more information about the issues addressed in this version of the product, see the Product Release Notes.
What do I need to do?
No action is required.
Who can answer my questions?
We are glad to speak with you and answer any questions that you might have regarding this notification. If you have any questions or concerns, please contact Support using one of the following methods:
Email
digitalservicessupport@ironmountain.com
Phone
1-800-888-2774 option 6, then 1
March 2, 2011
Version 8.5.0.2 of Connected® Backup is now available for download.
This version resolves an issue where a Compactor service thread stops processing accounts when checking dependencies. (CB-33618)
Version 8.5.0.2 of Connected Backup is an updated Compactor service. To install it, you need a version 8.5.0.1 Data Center.
For more information about the issues addressed in this version of the product, see the Product Release Notes.
What do I need to do?
To download the installation software for version 8.5.0.2 of Connected Backup, visit the Iron Mountain Digital Resource Center at http://digitalresourcecenter.ironmountain.com.
Who can answer my questions?
We are glad to speak with you and answer any questions that you might have regarding this notification. If you have any questions or concerns, please contact Support using one of the following methods:
Web Portal
www.ironmountain.com/support/webportal
Email
corporatesupport@ironmountain.com
Phone
In North America
1-508-808-7629 or 1-800-675-5971
Outside North America
+49 6102 882 88 55
Please do not reply to this email address, as it is not being monitored. Send responses or comments regarding notification emails to corporatesupport@ironmountain.com. Due to the nature of the information that these notifications contain, Support recommends that you continue to receive these notification emails. However, to opt out, send your request to corporatesupport@ironmountain.com.
February 1, 2011
Version 8.5.0.1 of Connected Backup is now available for download.
Version 8.5.0.1 of Connected Backup replaces version 8.5 of Connected Backup on the Digital Resource Center. It includes the following items:
- When you retired a volume in the Data Center, and you then used DataCopier to move the archives off the retired volume, if DataCopier failed to copy an archive from that volume, the DataCopier log did not record the failure. Instead, the DCMaint log captured the failure, but then erroneously marked the copy successful. This issue has been fixed.
- In the Support Center, when the Compactor service deletes a canceled account, Connected Backup fails to update the AccountSize table. This issue has been fixed.
- The media order pages in the Support Center and the Account Management Website contain more information to assist with the media order process.
Version 8.5.0.1 of Connected Backup is a full release that consists of an updated Data Center and version 8.5 Agents for the Windows® and Mac® operating systems.
For more information about the enhancements and issues addressed in this version of the product, see the product Release Notes at http://digitalresourcecenter.ironmountain.com/data-protection/connectedbackup/pc8_5/documentation/manuals/CB-8501-RelNotes.pdf.
What do I need to do?
To download the installation software for version 8.5.0.1 of Connected Backup, visit the Iron Mountain Digital Resource Center at http://digitalresourcecenter.ironmountain.com.
Who can answer my questions?
We are glad to speak with you and answer any questions that you might have regarding this notification. If you have any questions or concerns, please contact Support using one of the following methods:
Web Portal
www.ironmountain.com/support/webportal
Email
corporatesupport@ironmountain.com
Phone
In North America
1-508-808-7629 or 1-800-675-5971
Outside North America
+49 6102 882 88 55
Please do not reply to this email address, as it is not being monitored. Send responses or comments regarding notification emails to corporatesupport@ironmountain.com. Due to the nature of the information that these notifications contain, Support recommends that you continue to receive these notification emails. However, to opt out, send your request to corporatesupport@ironmountain.com.
Date: December 22, 2010
Subject: Connected Backup Version 8.4.0.12 Available for Download
Dear Connected® Backup Administrator:
Version 8.4.0.12 of Connected Backup has been released and is available for download.
What does this notification mean?
Connected Backup version 8.4.0.12 addresses the following issue with DataCopier:
When you retire a volume in your Data Center, and you use DataCopier to move the archives off of the retired volume, if there was a failure to copy an archive from that volume, that failure is not captured in the DataCopier log. The failure is captured in the DCMaint log, and the file copy is erroneously marked ‘successful.’
This product release consists of a replacement for the DataCopier application on a version 8.4.0.6 or later Data Center. For more information about version 8.4.0.12 of Connected Backup, see the ReadMe.pdf included with the release.
What action is required?
To download the installation software for Connected Backup version 8.4.0.12, visit the Iron Mountain Resource Center at http://digitalresourcecenter.ironmountain.com.
If you have any questions or concerns, please contact support at CorporateSupport@ironmountain.com. We will be glad to speak with you and answer any questions you might have regarding this notification.
North America
1-508-808-7629
1-800-675-5971
Outside North America
+49 6102 882 88 55
Best Regards,
Iron Mountain Corporate Support
120 Turnpike Road
Southborough, MA 01772
Please do not reply to this email address, as it is not being monitored. Send responses or comments regarding notification emails to corporatesupport@ironmountain.com. Due to the nature of the information that these notifications contain, Corporate Support recommends that you continue to receive these notification emails. However, to opt out, send your request to corporatesupport@ironmountain.com.
Date: December 13, 2010
Subject: Connected Backup Version 8.5 Available for Download
Dear Connected® Backup Administrator:
Iron Mountain has released version 8.5 of Connected Backup, and it is available for download.
What does this notification mean?
Version 8.5 of Connected Backup incorporates the features in previous versions of Connected Backup, including the following items:
- Microsoft® Outlook® 2010 (32-bit and 64-bit) support for Connected EmailOptimizer®
- Lotus Notes® 8.5.1 support for Connected EmailOptimizer
- 64-bit Data Center support (with Microsoft Windows® Server 2008 R2 and Microsoft SQL Server® 2008 R2)
Connected Backup version 8.5 is a full release comprised of an updated Data Center and updated Agents for the Windows and Mac® operating systems.
In order to migrate your Data Center from a 32-bit Windows Server® to a 64-bit Windows Server, please contact Support for additional information regarding the migration process.
Note: Migration services will be available on December 17, 2010.
For more information about the enhancements to and issues addressed in version 8.5, see the product Release Notes.
What action is required?
To download the Connected Backup version 8.5 installation software, visit the Digital Resource Center at http://digitalresourcecenter.ironmountain.com.
We are glad to speak with you and answer any questions that you might have regarding this notification. If you have any questions or concerns, please contact Support at CorporateSupport@ironmountain.com, or call us at one of the following numbers:
North America
1-508-808-7629
1-800-675-5971
Outside North America
+49 6102 882 88 55
Best Regards,
Iron Mountain Corporate Support
120 Turnpike Road
Southborough, MA 01772
Please do not reply to this email address, as it is not being monitored. Send responses or comments regarding notification emails to corporatesupport@ironmountain.com. Due to the nature of the information that these notifications contain, Corporate Support recommends that you continue to receive these notification emails. However, to opt out, send your request to corporatesupport@ironmountain.com.
Date: October 1, 2010
Subject: Connected Backup Version 8.4.0.11 Released
Dear Connected® Backup Administrator:
Version 8.4.0.11 of Connected Backup is now available. We will be installing it on the subscription server clusters.
What does this notification mean?
On September 22, 2010, Iron Mountain® sent a notification email stating that version 8.4.0.10 would not available on the subscription server clusters, and that version 8.4.0.11 would replace it.
Connected Backup version 8.4.0.11 contains all of the features of version 8.4.0.10. It also addresses issues that involve problems retrieving files from ordered media.
Connected Backup version 8.4.0.10 addressed the following issues:
- New feature – Agent can obtain IBM® Lotus Notes® user ID from the Windows® registry during a backup using EmailOptimizer® without the user being prompted for the information.
- Agent prompts the user to type a password for certain Microsoft® Outlook® PST files without a password during a backup using EmailOptimizer.
For more information about the enhancements to and issues addressed in product version 8.4.0.10, see the product Release Notes at HF84010.
For more information about the issues addressed in product version 8.4.0.11, contact Corporate Support.
This product release is an Agent-only release. We will add the version 8.4.0.11 Agent to all subscription server clusters by October 4, 2010.
What action is required?
None. Though no action is required, we recommend that you upgrade your Connected Backup Agents to version 8.4.0.11 to give your users the most recent and robust version of the product.
If you have any questions or concerns, please contact support at CorporateSupport@ironmountain.com >. We are glad to speak with you and answer any questions that you might have regarding this notification.
North America
1-508-808-7629
1-800-675-5971
Outside North America
+49 6102 882 88 55
Best Regards,
Iron Mountain Corporate Support
120 Turnpike Road
Southborough, MA 01772
Please do not reply to this email address, as it is not being monitored. Send responses or comments regarding notification emails to corporatesupport@ironmountain.com > . Due to the nature of the information that these notifications contain, Corporate Support recommends that you continue to receive these notification emails. However, to opt out, send your request to corporatesupport@ironmountain.com > .
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