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Iron Mountain Back Office
Solution Guides
How financial institutions achieve end-to-end efficiency gains, compliance, and customer satisfaction
The back office bottleneck - are you keeping pace?
Financial institutions, bogged down by document-intensive processes, must carefully manage risk and maintain efficiency while keeping customers satisfied.
The cost of high-volume, manual back-office practices continues to rise. Regulatory requirements are growing more cumbersome. And staying competitive means finding faster ways to sift through documents and search for information, often while the customer waits.
Efficiency and risk are top of mind, while AI becomes mandatory, along with the need to create standout customer experiences. It’s a real struggle, as documents and information are often trapped in different systems, outdated software, and paper-based processes.
Financial services executives already see a better way to:
- Automate back office processes
- Make information accessible
- Streamline audit-ready compliance
This is achieved through an AI-driven document-centric back office digital transformation that automates workflows and centralizes data. In fact, industry experts urge financial institutions to act immediately to adopt tech-powered transformation and a data-enabled customer focus.1
Executives and line-of-business managers in this space will need to pull the right levers to control costs and stay on the path of sustainable growth.2 They will need comprehensive digital and physical content management, intelligent document processing, workflow automation, AI capabilities, and information governance capabilities—all seamlessly integrated.
Iron Mountain Digital Back Office
A single, automated, and secure AI-driven SaaS application to manage, control, and access physical and digital financial documents
What if your bank’s back office could operate with unmatched efficiency and accuracy? It can. Iron Mountain engages with financial institutions to deliver these benefits for retail and commercial banking, from mortgages to auto lending, to commercial onboarding and trade financing.
Iron Mountain’s deep document management expertise empowers financial institutions to transform document-driven processes digitally.
The Iron Mountain Digital Back Office is an AI-driven SaaS solution that organizes and validates all the messy paperwork and digital files in a bank’s back office operations. It extracts key data, classifies, and implements efficient quality control and compliance workflows, providing easy access to consistent information. Leveraging AI, it deploys Generative AI for document summarization and interrogation and AI agents to automate mundane, repeatable tasks. This drives process improvements, increases efficiency, and reduces costs.
Benefits of Iron Mountain Digital Back Office for financial services
Iron Mountain delivers banking solutions for document-intensive processes in retail and commercial banking–focused on driving efficiency in document preparation, handling, and processing.
Consumer / Retail
- Auto lending: Drive operational efficiency and cut costs between the dealership and the lender. Process loans more accurately while minimizing compliance risks.
- Mortgages: Scale operating expenses in direct relation to revenue. Improve loan quality and delivery timelines. Unlock data for new revenue-generating activities.
- KYC: Open new accounts and validate customer information with speed and ease while reducing redundant document submissions and verifications, accelerating your onboarding.
Corporate / Commercial
- Trade Finance: Efficiently process Bill of Lading to Letters of Credits, extracting key information, accelerating payment release while minimizing fraud.
- Onboarding: Streamline commercial onboarding and reduce risk by accelerating document collection and verification of a company’s identity, ownership, and legitimacy.
1 PwC, Retail banking 2025 and beyond.
2 Deloitte, 2025 Banking and capital markets outlook.
3 Matillion and IDG Survey, Data Growth is Real, and 3 Other Key Findings.
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