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The challenge: Unstructured information limits modern workflows.

The benefits of digital solutions for government.

Extract, classify, and structure government information with AI agility.

Iron Mountain digitizes documents and uses intelligent document processing to identify, extract, and structure critical information. AI models trained for document classification capture key data fields and apply metadata. Information flows directly into operational systems and workflows.

Document-driven processes become automated data flows. Agencies reduce manual work, improve speed and accuracy, and make information immediately usable for analytics, automation, and AI-driven decision-making.

Centralize, govern, and operationalize critical public information.

Iron Mountain InSight® brings documents, extracted data, and metadata into a secure, centralized environment. Information processed through digitization and intelligent document processing becomes searchable, governed, and ready for operational use.

Organizations can access and connect information across systems and workflows while maintaining strict controls for security, privacy, and compliance. InSight enables and accelerates operational processes, analytics, and emerging AI-driven applications.

Related services: InSight DXP platform | Intelligent Document Processing | Digitization services

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Digital and AI readiness capabilities

Digital and AI readiness capabilities

AI digital visual
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From records to AI-ready information.

  1. Physical: Information starts in paper records and physical documents.
  2. Digitized: Records are converted into secure digital files.
  3. Structured: Intelligent document processing extracts and organizes key data.
  4. Enriched: Metadata, classification, and governance controls are applied.
  5. Automated: Structured information moves into systems and workflows.
  6. Insight: Governed data informs analytics and AI-driven decision-making.

Proven efficiency in government workflow automation.

Proven to deliver efficiency and information access through digitization and automation.

  • 40%
    Faster access to information
  • 25%
    Shorter audit time
  • 200%
    Increased output efficiency for civil records agency

We make it easy to get started.

Frequently asked questions

How does Iron Mountain’s Intelligent Document Processing (IDP) handle highly specialized, historical, or handwritten government forms?
Standard OCR (Optical Character Recognition) often fails on complex or handwritten documents, forcing staff into slow, manual review cycles. Iron Mountain’s IDP technology uses advanced machine learning models trained on diverse document layouts to automatically isolate, extract, and identify key data fields from handwritten documents, poor-quality scans, PDFs, and non-standard formats. Our IDP applies intelligent metadata tagging so your system understands what the document is and how to route it correctly. The IDP system learns from exceptions handled through human-in-the-loop validation, constantly improving accuracy and scaling output. Our IDP is proven to increase civil record processing output by 200%.
What is the operational timeline for transitioning our physical public records into automated, AI-ready digital workflows?
Modernization doesn’t force your agency to pause public services. Our process is engineered to run in the background and on live, active archives to minimize the burden on your staff. Records can be queued for digitization based on existing workflow requirements, and records that require retrieval during the digitization process can be fast-tracked with our Image on Demand solution, delivered digitally within hours. Iron Mountain will turn public sector paper into actionable information while ensuring day-to-day citizen services remain uninterrupted.
What measurable gains can public sector agencies expect from implementing Iron Mountain’s digital solutions?

Investing in digital modernization must yield clear, measurable improvement in citizen satisfaction, compliance, and productivity. Across various levels of government, our solutions deliver immediate, tangible outcomes:

  • 40% faster access to critical information by converting paper archives into digital assets.
  • 25% shorter audit times thanks to digitally-indexed files with complete metadata and permissions-based workflow trails.
  • 200% increase in records-based outputs, allowing for the rapid clearing of multi-month backlogs.

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